FAQs
Q:1 How do I place my order?
Step 1: Click on the Shop page and select the Category of your choice.
Step 2: Choose the product
Step 3: Click on ADD TO CART.
Step 4: Click on CHECKOUT where you must complete your order details and place your order successfully.
If you have any further questions, you can email our helpdesk at thetailorbirds@gmail.com
Q:2 Can I buy multiple products in a single order?
Yes. Add all the products you wish to buy into your shopping bag and then complete your order. This way you can save on any additional shipping charges! For items marked “made to order”, you can order a single item simultaneously as it takes time to create the product.
Q:3 Can I ship the products to an address that is different from my billing address?
Yes. You can do this by filling in your address as the ‘Billing address’ and the address you wish to ship it to as the ‘Shipping address’.
Q:4 How do I know that my order is confirmed?
You will also receive an email.
Q:5 Can I leave items in my cart for a future purchase?
Yes, you can leave items in your cart, however, the price and availability of these products will be reflected on a real-time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your cart.
Q:6 Do I have to have an account to place an order?
No, you are required to add your address and contact details at the checkout page on our website to make your shopping experience simple. You can enjoy rating and reviewing our products as per your experience,
Q7: Why was my order payment rejected?
There are various reasons why this may have happened but we suggest the following step. Firstly, check with your bank to ensure there are funds available to pay for your order. Secondly, check if your UPI information is valid and up to date.
Q:8 How do I make changes to my order?
Changes to the content of your order can be made by you at any point whilst placing your order. Once you have confirmed your order and made the payment, we regret to advise that no changes can be made to the content. If you have selected the incorrect products, please review our return procedure. Once the order has been completed, there is a limited opportunity to cancel the order with us.
Q:9 What if an item is out of stock?
If an item is out of stock, then there is an option for backorder. we will notify you through email regarding the date, your order will be available to be delivered to you. If you are interested in purchasing it immediately, please email us at thetailorbirds@gmail.com
Q:10 Can I place my order over the phone or by email?
Unfortunately, not at this moment. But we will surely incorporate the same in future.
Q:11 What payment types do you offer?
For Indian orders: You can pay for purchases using UPI.
Q:12 Can I ship to multiple addresses?
We are unable to ship to multiple shipping addresses in a single order. If you would like to ship to multiple addresses, please place a different order for each delivery address.
Q:13 I am having some issues on the site. What advice can you give me to successfully place my order?
Please drop us an email at thetailorbirds@gmail.com and we will be happy to help you solve any issues you may be experiencing.
Q:14 How safe is it to use my UPI for payment on The Tailorbirds?
We use the Razor Pay payment gateway for all card payments and also for Net banking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. You’ll be redirected to your individual bank’s page where you’ll have to enter the Verified by Visa password for Visa cards or Secure Code password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password before shopping on our site.
Q:15 How do I find out what products will be coming up?
If you are registered with us, we will share regular email alerts with you about upcoming products. We also feature our newly launched products with a ‘New Launch’ marker on our home page for ease of browsing and shopping.
Q:16 What is Cash on Delivery (COD)?
Currently, we do not accept COD, cheques, or demand drafts. Due to the limitations of the couriers, we use.
Q:17 What are shipping charges?
The shipping charges depend on which state your address belongs to.
Q 18 How can I use a Gift Voucher/Promotional code on my order?
When you have clicked on the ‘Checkout’ button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. Upon entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.
Q:19 How does the delivery process work?
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.
Q:20 What is the range of locations to which we ship our products?
We ship products throughout India. However, there is a shipping charge based on your shipping address.
Q:21 How Can I track my order?
We dispatch most orders within 24 hours (i.e., excluding Sundays and public holidays). You can track your order from your Account section to get an update on where your order is. For your convenience, there is a Track Your Order tab which allows you to see the exact status of your order in real-time.
Q:22 Does the Tailorbirds have any physical stores?
The Tailorbirds is available only online for now.
Q:23 What is your Online Return Policy?
We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know.
Q:24 How do I cancel my order?
Cancellation before shipment: You may cancel your order by going to your Account section and clicking on cancel order. Cancellation post shipment: Please email us at thetailorbirds@gmail.com and we will be happy to help you with your order cancellation.
Q:25 How will I get a refund for my canceled orders and how long will this process take?
For pre-paid orders that have not yet been shipped, your order will be canceled within 24 hours of cancellation and reflect as per your bank guidelines which is usually within 10 business days. For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please email us at thetailorbirds@gmail.com.
Q:26 What measures do we take to ensure the quality of Tailorbird’s products?
We at Tailorbirds are fully dedicated to our customer’s satisfaction. Rest assured that the Tailorbirds products available on our website are 100% genuine and authentic.
Q:27 What measures do the tailorbirds take to ensure the products are not damaged during delivery?
We at Tailorbirds maintain a very high level of quality control and to date, we have received minimal complaints about the quality of our packaging. To ensure your products remain undamaged during the shipping process, we package our products in sturdy boxes.
Q:28 Do the storage systems ensure that the quality of the products is intact?
All of our inventory is kept in our warehouse. We store, manage, and ship our products to you, no matter where you are, with the utmost care and efficiency.
Q.29 When can I expect delivery of my order?
For India orders – All domestic orders are processed within 2-5 business days. You can expect delivery of the order within 5-7 business days. For locations that are in the interiors or in a difficult coverage area, this may take between 10-15 working days.
Q30. What do I need to know about my order delivery?
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery, please suggest an alternative i.e., a family member, colleague, neighbor, etc. We highly recommend that you take your order delivery yourself as the tailorbirds take no responsibility for goods signed by an alternative person.
Q31. What if I receive an incomplete, incorrect, or damaged order?
While we try our best to fulfill your orders correctly and in the best manner possible, for any complaints with regards to your order please contact Customer Care within 3 business days of your order delivery for resolution.